FAQ

Can't find what you're looking for? Email us at info@studiogisele.com. We're happy to help.

Orders & Payment

How do I place an order?

Choose your item and size, click "Add to bag" and go to checkout. Once your order is placed, you'll receive a confirmation email with your order number.

Which payment methods do you accept?

You can pay securely with the payment methods shown at checkout. All payments are processed over an encrypted connection, and we never see or store your full card details.

Can I cancel my order?

Yes, within 24 hours of placing it. Email us your order number and we'll refund you in full. After 24 hours your order is already being prepared for shipment and can no longer be cancelled. See our Cancellation Policy for details.

Can I change my size or delivery address?

Contact us within 24 hours of placing your order and we'll do our best to update it. After that, changes are no longer possible.

Shipping & Tracking

How long does delivery take?

We process orders within 1–3 business days. Standard shipping then takes 7–12 business days, and express shipping 2–4 business days. See our Shipping Policy for more information.

Is shipping free?

Yes, standard shipping to Australia is free. Express shipping is available at checkout for an additional fee.

How can I track my order?

Once your order has shipped, you'll receive an email with your tracking number. You can also follow your order on our Track Your Order page.

My tracking hasn't updated for a few days. Is that normal?

Yes, this can happen while your parcel is in transit or passing through customs, and it's usually nothing to worry about. If there's still no update after 5 days, contact us and we'll look into it with the carrier.

Returns & Refunds

Can I return my order?

Yes. You have 30 days after receiving your item to request a return. Items must be unworn, unused and have their tags attached. Please contact us first; returns sent without approval cannot be accepted.

Are returns free?

For change-of-mind returns, you pay the return shipping and an administration fee of A$10 per item is deducted from your refund. If your item is damaged, faulty, incorrect or not as described, the return is free.

Can I exchange an item?

We don't offer direct exchanges. The fastest option is to return the original item and place a new order for the size or item you want.

When will I receive my refund?

We process your refund within 2–4 business days after receiving your return. It usually appears in your account within 3–5 business days after that. Read our full Return & Refund Policy.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number and a photo of the issue. We'll make it right, at no cost to you.

Sizing

How do I find my size?

Every product page has a size chart. Click "Size chart" above the size selector to see the measurements for that item. Not sure between two sizes? Send us a message and we'll help you choose.

Discounts

How does the multi-buy discount work?

The more you buy, the more you save: 10% off when you buy 2 items, 15% off for 3 items and 20% off for 4 items or more. The discount is applied automatically in your bag.

Do you have a discount for new customers?

Yes. Sign up for our emails and receive 10% off your first order.

Contact

How can I reach you?

Email us at info@studiogisele.com. Our customer service is available Monday to Friday from 8:00 AM to 5:00 PM and on weekends from 10:00 AM to 4:00 PM, and we aim to reply within three business days.

Our mission

Studio Gisèle began with a simple frustration: beautiful dresses that only work for one summer, or one body type, or one occasion. We wanted the opposite; pieces a woman reaches for again and again, that feel as good on the school run as they do at a long lunch by the water.

So we built a wardrobe around that idea. Soft, flowing shapes in warm neutrals and easy colour. Fabrics that move with you instead of holding you in. Cuts that flatter without asking you to think about it. Nothing loud, nothing disposable, just clothing that makes getting dressed the easiest part of your day.

We're a small independent label, which means every piece in the collection is here because we chose it, not because a trend chart told us to.

Our vision

Studio Gisèle offers a carefully curated range of women's clothing designed for real Australian days; warm mornings, long afternoons, evenings that run later than planned.

Dresses • Our heart. Midi lengths, relaxed silhouettes and soft prints that carry you from breakfast to dinner without a second thought.

Everyday pieces • Trousers, skirts and separates in the same easy palette, made to layer and mix with everything else you own.

Finishing touches • The quiet details that pull a look together, chosen to work with the collection rather than compete with it.

Every style is selected with the same question in mind: would we wear this ourselves, more than once, and still love it next season?

What you can expect from us

Free shipping, always. Every order ships free and fully tracked, with updates from us at each step.

30 days to change your mind. Try it on at home, in your own light, with your own shoes. If it isn't right, send it back within 30 days.

Honest sizing. Every product page includes fit guidance, because a dress you love that doesn't fit is no use to anyone.

Real people behind the emails. Questions about an order, a size or a return go to them who actually reads them.