& Return Policy

Last Updated: July 19, 2026

We want you to feel confident shopping with us. If anything goes wrong with your order, our team is here to help you find a fair and fast solution.

At Studio Gisèle, we do everything we can to keep our customers satisfied. However, there may be situations where you wish to return a product or request a refund. This policy explains our return and refund process in full.

If you have any questions, please contact us first at support@studiogisele.com.

Your Rights Under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy limits, excludes, or modifies those guarantees, the terms below apply in addition to your legal rights.

In short: if an item has a major problem, you are entitled to choose a refund or a replacement, as well as compensation for any other reasonably foreseeable loss. If an item has a minor problem that can be fixed, we may choose to repair it, replace it, or provide a refund. And for any item that is faulty, incorrect, damaged, or not as described, you will not be charged return shipping — see Section 6.

The return options described elsewhere in this policy (for example, returning an item because you have simply changed your mind) are offered by us voluntarily, in addition to your ACL rights.

1. How We Operate

Studio Gisèle operates according to a direct-from-supplier model.

To reduce waste and lower our CO₂ emissions, we do not maintain large inventories. Items that are not in stock are shipped directly from our supplier located in China.

As a result, approved change-of-mind returns must be sent to our supplier's return address in China. Returns for faulty or incorrect items are handled under Section 6 and are not at your cost.

2. Change-of-Mind Returns — Eligibility and Requests

This section applies when you wish to return an item because you have changed your mind. If your item is faulty, incorrect, damaged, or not as described, Section 6 and the Australian Consumer Law apply instead.

You may request a change-of-mind return within 14 days of receiving your item by contacting support@studiogisele.co.

Please note that a return request can only be submitted after the item has been physically received, and that you must provide your order number and a valid reason for the return. Change-of-mind returns require prior authorization from Studio Gisèle: once approved, we will provide the appropriate return address and instructions. Change-of-mind returns sent without prior approval may be refused.

3. Change-of-Mind Return Conditions

To qualify for a change-of-mind return, items must be unused, unwashed, undamaged, and in their original condition, with all original tags and labels still attached. Trying on items is permitted; wearing them is not.

Some additional conditions apply. Discounted or sale items may not be eligible for a change-of-mind return. Intentionally ordering multiple sizes with the intention of returning part of the order is not permitted. And certain items are excluded from change-of-mind returns for hygiene reasons — including underwear, swimwear, and jewelry — unless they are unopened and unused.

These conditions do not apply to faulty, incorrect, or not-as-described items, which are covered by Section 6.

4. Return Shipping Costs (Change-of-Mind Returns)

For change-of-mind returns, all return shipping costs are the responsibility of the customer. This includes international shipping fees, customs duties, import charges, carrier handling fees, and any other costs associated with the return shipment.

For change-of-mind returns, the customer is responsible for packaging the return securely, shipping the item to the approved return address, paying all return-related costs, and monitoring the return shipment. We strongly recommend using a fully trackable shipping method — without proof of shipment and valid tracking information, we may be unable to process a change-of-mind return.

This section does not apply to faulty, incorrect, damaged, or not-as-described items. For those items you will not be charged return shipping — see Section 6.

5. Alternative Resolution Options

Because international returns can be expensive and time-consuming, Studio Gisèle may offer alternative solutions before requiring a return shipment. These may include store credit, a partial refund, a discount on a future purchase, or another mutually agreed resolution.

For change-of-mind returns, alternative resolutions are offered at our discretion and agreed upon through email correspondence. Where you are entitled to a remedy under the Australian Consumer Law, any alternative resolution is offered as an option only and does not replace your legal rights.

6. Faulty, Incorrect, or Damaged Items (Consumer Guarantees)

If you believe your item is faulty, incorrect, damaged, not as described, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, please contact us at support@studiogisele.co within a reasonable time of delivery.

To help us assess your claim quickly, please include your order number, a detailed description of the issue, and clear photographs showing the problem.

Once we have assessed the issue, one of the following applies. If there is a major failure, you may choose a refund or a replacement, and you may be entitled to compensation for any other reasonably foreseeable loss. If there is a minor failure that can be remedied, we may repair, replace, or refund the item. In all cases, you will not be charged return shipping for faulty, incorrect, damaged, or not-as-described items — where a return is needed, we will arrange or cover the cost, and in many cases we can resolve the issue without requiring the item to be sent back.

We will work with you to provide an appropriate remedy as quickly as possible.

7. Refund Eligibility (Change-of-Mind Returns)

The conditions in this section apply to change-of-mind returns. Refunds for faulty, incorrect, or not-as-described items are handled under Section 6 and the Australian Consumer Law, and are not subject to these conditions.

For a change-of-mind return, and unless otherwise agreed in writing, the returned item must first be received at the approved return address in China, and it must pass inspection and comply with all change-of-mind return conditions in this policy. If a returned item does not meet these conditions, a change-of-mind refund may be denied.

8. Refund Processing

Once a refund has been approved, it will be issued to the original payment method and processed within 14 days of approval. Except where required by the Australian Consumer Law (for example, in the case of a major failure), original shipping charges are non-refundable.

Depending on your payment provider, additional processing time may be required before the refund appears in your account.

9. Cancellations

Orders cannot be cancelled once they have been placed and entered into processing.

Customers may not initiate a refund request based solely on shipment transit time before the order has been delivered.

If you experience any issue with your order, please contact support@studiogisele.co first so that we have an opportunity to assist you before a payment dispute or chargeback is initiated. This does not affect your rights under the Australian Consumer Law.

10. Liability and Delivery Responsibility

Studio Gisèle is not responsible for lost packages when tracking information confirms delivery to the address provided by the customer.

Customers are responsible for providing accurate shipping information at checkout.

Any address correction requests must be submitted within 24 hours of placing the order by contacting support@studiogisele.co.

If an incorrect address is provided by the customer, any resulting costs, delays, losses, or delivery issues remain the responsibility of the customer.

11. Contact Information

For any return, refund, or order-related questions, please contact:

Studio Gisèle — Email: support@studiogisele.co