Refund policy

Last updated: September 24, 2026

30-Day Return Policy

You have 30 days after receiving your item to request a return.

How to Start a Return

To start a return, email our customer service team at info@studiogisele.com with your order number, which you can find in your order confirmation email. Once your return is approved, we will send you the return address and clear instructions on how and where to send your package.

Important: items sent back without first requesting a return cannot be accepted.

Return Conditions

Returns must be shipped to our warehouse in Asia. For change-of-mind returns, you are responsible for the return shipping costs, and an administration fee of A$10 per item will be deducted from your refund. Items must be returned in their original condition: unworn, unused and with the tags still attached.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, faulty, incorrect or not as described, contact us as soon as possible so we can resolve it quickly. In these cases no administration fee applies and we cover the return costs. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits those rights.

Exchanges

We do not offer direct exchanges. The fastest way to get a different size or item is to request a return for the original item and, once it is approved, place a new order for the item you want.

Refunds

Once we have received your return, we will process it within 2–4 business days and send you a refund confirmation by email. The funds usually appear in your account within 3–5 business days, although your bank or card provider may take a little longer to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@studiogisele.com.

Cancellations

Cancellations must be requested within 24 hours of placing your order. Because orders are prepared for shipment very quickly, they cannot be changed or cancelled after this window. After that, you will need to wait for your order to arrive and follow the return procedure above if you wish to return an item.

Contact

Studio Gisèle — Email: info@studiogisele.com